FAQ
Where do you ship to?
- We ship worldwide. Please note that shipping times and costs may vary based on your location.
How long will it take for my order to arrive?
- Shipping times depend on your location and the shipping method chosen. Typically, orders will take 9-14 business days.
What payment methods do you accept?
- We accept major credit cards (Visa, MasterCard, American Express, Discover), and other secure payment methods available at checkout, like Apple Pay, Google pay and Shop.
Can I track my order?
- Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
What is your return policy?
- We offer a 14-day return policy. If you are not satisfied with your purchase, you can return it for a full refund or exchange, except for shipping fees, duties and taxes.
How do I make a return?
- To initiate a return, please contact our customer service team with your order number and reason for return (info@DobBudz.ca). We will provide you with shipping instructions.
Do you offer discounts or promotions?
- Yes, we frequently offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals and offers.
Can I change or cancel my order after it has been placed?
- If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.
What if I receive a damaged or defective item?
- If you receive a damaged or defective item, please contact our customer service team immediately with photos of the issue. We will arrange for a replacement or refund.
How can I contact customer service?
- You can contact our customer service team via email at info@dogbudz.ca or our chat. We are available 10:00 to 21:00 Monday to Friday and 11:00 to 17:00 Saturday and Sunday.