Shipping policy

1. Shipping Rates and Delivery Times:

We offer shipping to Canada, the United States and International.
Shipping rates are calculated at checkout based on the weight of your order and your location.
Orders are typically processed within 1 to 3 business days.
Delivery times vary depending on your location:
- 9-14 business days, depending from where it is being shipped from.

2. Shipping Methods:

We primarily ship via Canada Post and occasionally use other carriers for certain orders.

3. Tracking Orders:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can track the status of your order using the provided tracking number on the carrier's website. Or when you log in to your account.

4. Free Shipping:

5. Order Changes and Cancellations:

If you need to make changes to your order or cancel it, please contact us as soon as possible.
Once an order has been shipped, we are unable to make changes or cancel it.

6. Shipping Address:

Please ensure that your shipping address is correct before completing your order.
We are not responsible for orders shipped to an incorrect address provided by the customer.

7. Lost or Stolen Packages:

We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
If you believe your package has been lost or stolen, please contact the carrier directly to file a claim.

8. Shipping Costs and Taxes:

Shipping costs are non-refundable.
Customers are responsible for any applicable customs duties, taxes, or fees for international orders.

9. Holiday Shipping:

During peak seasons or holidays, shipping times may be longer than usual due to high order volumes.
Please plan your orders accordingly to ensure timely delivery.

10. Contact Information:

If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact us (info@dogbudz.ca)

YOUR SHOPPING CART